交行莱芜二路支行:温暖服务 真情传递
中国山东网青岛6月29日讯 近日,交行客户张女士来到交行莱芜二路支行办理借记卡激活业务,莱芜路支大堂经理发现其所持借记卡及身份证非本人,行温告知借记卡激活需要本人持卡及身份证来网点办理。暖服客户说:“我是情传她女儿,母亲已经85岁高龄了,交行因为腰椎间盘突出无法行走,莱芜路支不能来银行办理业务,行温这可怎么办?”见到客户一脸着急,暖服大堂经理迅速将情况汇报给网点负责人,情传网点负责人得知情况后安慰客户:“如果老人来银行确实有困难,交行我们可以提供上门核实服务,莱芜路支您留下联系电话和住址,行温回家照顾老人,暖服我们随后就到。情传”
面对客户的期待,网点负责人停下手头工作,抽调双人前往距支行3公里的老人家里激活借记卡。当我行服务人员满头大汗敲开老人的门时,客户喜出望外,对银行上门服务非常感激:“这么热的天,爬了这么高的楼,就为我这么一个老太婆办业务,真不知说什么好。”核实后她的女儿感激地说:“真的非常感谢你们,你们的服务真是贴心,为交行点赞,为你们点赞。”质朴的话语中流露出对交行深深的感激与信任。
这是交行莱芜二路支行日常服务中的一个小插曲,“想客户之所求,急客户之所需,解客户之所忧”,一个贴心的举手之劳,创新服务模式,展示了我行的服务品质、服务效率与服务能力,展示了技术和产品的创新成果。
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