青岛联通李沧分公司开展“我用服务感动客户”服务提升活动
近日,青岛青岛联通李沧分公司组织开展了“我青春、联通李沧我自信、分公服务服务我用服务感动客户”的司开服务专项提升活动。
该公司营业厅工作人员在活动前期进行深入的展用自我剖析,找准自身存在的感动服务短板。通过总结详细列出了“主动服务意识不强、客户客户引导分流不及时、提升服务礼仪不规范”三方面的活动服务问题,并组织后台管理人员和业务骨干进行专题讨论,青岛就活动细节达成一致共识。联通李沧结合每个厅的分公服务服务自身实际情况,该公司细化各项工作的司开执行落地。在厅微信群和班会、展用晨夕会中,感动公布专项活动方案,并每日发布服务靓点和存在问题的照片,以供大家及时分享和规范;设置“微笑大使”和“服务明星”荣誉称号,引导和鼓励大家共同珍惜荣誉,形成“比、学、赶、超”的良性氛围;针对难点问题和后进人员,进行点对点分析和帮扶,使其尽快实现改进。
该公司还通过“走出去、学进来”的学习方式,分批次组织营业人员赴营业中心和部分银行窗口,对内向营业中心的优秀营业厅学习好经验、好做法;对外则向交通、招商等银行学习服务礼仪和客流引导等好做法,通过寻师问道和取长补短,激发大家的激情,提升上进的动力。
通过该项活动,李沧分公司营业厅服务质量显著提升,受到客户一致好评。向阳路营业厅被李沧区团委授予“李沧区青年文明岗” 荣誉称号、该厅营业员隋程被授予“李沧区青年岗位能手”称号。(于树成 邱子龙)
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